Shipping and Guarantees
FREE SHIPPING WORLDWIDE
ON ALL ORDERS THROUGH DECEMBER 31
We want you to be 100% happy with your purchase at Duncan and Rose. If you are unhappy with your order for any reason, or your experience on our website, please contact us at firstname.lastname@example.org to let us know and we will make it right. All products are warrantied against manufacturing defect. If any manufacturing defect is found, we will ask for a photo (within 30 days of purchase) of the product and damage and your order information and will start the refund/return process immediately.
It is likely you will be communicating directly with Duncan and Rose owner Sarah West, who is very concerned about the quality of the products sold here and also the quality of the customer service and your shopping experience. Please let her know if you have any concerns, thoughts, suggestions, or just want to say "Hi". Her direct email is: email@example.com . Many of our products are what is known as Print on Demand or POD. This means when the order is received by us, we will produce the product at that time and send it. It usually takes about 5 business days for these orders to be processed and produced. It takes about 10-14 days from the time you order for your Duncan and Rose package to arrive to most worldwide locations.
Your will receive a shipping tracking number, as soon as your products have been shipped.